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Return Policy

This returns policy is applicable to all purchases made from www.kiwigamer.co.nz website.

 

Incorrectly supplied products

If you have been accidentally supplied the wrong product, we will supply the correct product (where it is available) or issue a credit / refund.

In order to supply the correct product, the incorrect product will first need to be returned to us. We can arrange the collection of the incorrect product by courier.

In this scenario we will need to be notified within 7 days of purchase / delivery and the incorrect product supplied must be in resalable / unused condition.

Products damaged in transit

If your product has been damaged during transit to your delivery address we will replace your product, or issue a credit / refund where a suitable replacement is not available.

All returns of this nature must be made within 7 days of purchase / delivery.

Products that are faulty upon arrival / first use

If the product you received is faulty upon arrival / first use, We will either repair or replace your product, or issue a credit / refund where a suitable replacement is not available.

In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. The item should be properly wrapped using bubble wrap and/or anti static bag.

All returns of this nature must be made within 7 days of purchase / delivery.

Testing fees and return freight

If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you. Freight for sending the item back,  for testing and warranty replacement , shall be shouldered by the end user.

Restocking fees

In some special circumstances, we may agree (at our discretion) to accept a return of a product that is not faulty (Items should be returned within 14 days of purchase / delivery). In these situations there will be a handling fee equal to at least 20% of the goods value. Delivery, service and assembly fees are not refunded at all.

 

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